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IT Service & Vendor Manager

  • Job reference: 32716
  • Location: London
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £60000 - £70000 per annum

Position: IT Service & Vendor Manager

Location: London

Salary: c. £60,000 - £70,000

I am currently working with a leading property services and facilities management firm, who are, who are actively seeking an IT Service & Vendor Manager. The IT Service & Vendor Manager will be accountable for driving service improvement through the development of ITSM processes, vendor performance, and business engagement.

Key Responsibilities and Required Experience:

  • Ownership of end-to-end ITSM processes - including Service Design, Service Transition (IT Change and Transition), and Service Operation (Request Fulfilment, Incident/Major Incident Management, Problem Management, CSI, etc.)
  • IT Vendor/Supplier Management - including the performance, relationship and commercial management of strategic infrastructure, cloud/SaaS service providers and MSP's.
  • Financial & Commercial Management - including Asset Management and Licensing
  • Oversight of the IT Support/EUS function (1st - 3rd Line)
  • ITIL Certified
  • Disaster Recovery, Service Continuity and BCP experience is also desired, but not a must-have

To find out more please contact chris.byrne@lafosse.com on 0207 932 1672.

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