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IT Problem Manager

  • Location:

    London

  • Sector:

    Service Delivery

  • Job type:

    Permanent

  • Job functions:

    IT Service Management

  • Salary:

    £62000 - £63000 per annum + bonus + private HC + more!

  • Contact:

    Lewis Vyse

  • Contact email:

    lewis.vyse@lafosse.com

  • Job ref:

    59330_1634319265

  • Published:

    about 1 month ago

  • Expiry date:

    2021-11-25

  • Startdate:

    ASAP

Reporting to the Head of ITSM, you will be joining a truly global organisation and lead on building out the entire ITSM Problem Management function and processes, from greenfield.

Your role comes as part of a multi-million-pound investment into IT, with one of the key focuses being IT Service Management.

Location: Chiswick (1-2 days per week)

Remuneration: up to £63,000 + 15% bonus + 8% pension + private health + more!

Your role as Problem Manager

  • You own and develop the Problem Management Processes
  • You will continually improve the service/processes and in time evolve the role, focusing primarily on CSI
  • Your role is to be integral to the successful deliver and management of core processes through
    compliance, influencing and guide stakeholders within IT functions
  • Encourage, develop and foster a Service Management culture within the global IT
  • Co-ordinate's investigations and proposals for problem resolutions and workarounds. Initiates and
    monitors the implementation of agreed remedies
  • Analyses incidents and problems (including major incidents and problems) to show trends,
    correlation and potential problem areas

Ideally to be successful as Problem Manager

  • Have an in-depth understanding of Service Management Framework principles and processes
  • Ideally 4+ years in Problem Management
  • Confident in your ability to build processes from a greenfield state.
  • ITIL Certification

Sound interesting? Please do apply directly for more detail.

Every applicant will be reviewed and responded to.