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IT Operations Engineer

  • Location:

    London

  • Sector:

    Cloud, Infrastructure and Services

  • Job type:

    Permanent

  • Job functions:

    IT Support, IT Services

  • Salary:

    Up to £35000 per annum + +benefits

  • Contact:

    Anya Losyk

  • Contact email:

    anya.losyk@lafosse.com

  • Job ref:

    76987_1650963004

  • Published:

    25 days ago

  • Expiry date:

    2022-06-07

  • Startdate:

    ASAP

Role: IT Operations Engineer

Location: Hampstead / Notting Hill

Salary: Up to £35,000 + Benefits

JOB PURPOSE

  • Lead point of contact for IT issues in allocated school(s).

  • Proactive management, monitoring and maintenance of the school's IT systems.

  • Maintain IT asset register for school.

  • Assisting school IT leaders develop and implement their IT strategies.

  • Work with school IT leaders to ensure IT supports the educational needs of the school.

  • Provide technical support for school IT systems.

  • Install new and upgraded IT systems.

  • Ensure the integrity of the school's IT systems are maintained.

RESPONSIBILITIES

  • Provide technical advice in support of the resolution of IT incidents.

  • Work with the Service Desk to ensure escalated IT issues are resolved within their SLA.

  • Work with Head Office in implementing IT systems.

  • Document the setup and configuration of all IT systems bespoke to the school.

  • Manage IT incidents in a structured way using the Service Desk tool.

  • Manage IT problems to resolution.

  • Ensure IT changes are managed in a structured way and documented.

  • Advise on system enhancements and make recommendations for improvements or replacements.

  • Support the deployment of school systems as required.

  • Provide advice and guidance on the use of IT systems to staff and students.

  • Ensure IT documentation and asset lists are kept up to date.

  • Assist in the design, implementation and management of a comprehensive Disaster Recovery Plan.

  • Assist in the selection and acquisition of computer hardware, software and third party application packages.

  • Ensure Alpha Plus Group policies are adhered to, with a focus on IT and data security.

  • Ensure local school policies and procedures are in place to maintain fully operational, robust and secure ICT systems.

  • Work flexibly as required in support of the duties of the role.

SKILLS REQUIRED

  • Strong educational focus.

  • Strong technical skills, specifically in the use of Microsoft products such as:

o Microsoft 365 suite

o Windows 10

o Windows Server 2012 and above

o Active directory management

o Group policy management

  • Attention to detail.

  • Excellent communicator.

  • Customer focused.

  • Excellent oral and written communication skills.

  • Excellent negotiating and influencing skills.

  • Analysis skills.

  • Strong verbal reasoning ability.

  • Technologically agile.

EXPERIENCE REQUIRED

  • A strong technical understanding of IT systems.

  • Proven experience of server and network infrastructure support, ideally in the education sector.

  • Experience of diagnosing and resolving technical errors.

  • Experience of providing advice and guidance to users in their use of IT equipment

  • Experience of implementing IT system changes.

  • Experience in the education sector would be preferred