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IT Operations Engineer

  • Location:

    London

  • Sector:

    EUC

  • Job type:

    Permanent

  • Job functions:

    IT Services

  • Salary:

    £30000 - £35000 per annum + Additional Benefits

  • Contact:

    Jess Byrne

  • Contact email:

    info@lafosse.com

  • Job ref:

    60227_1628585591

  • Published:

    about 1 month ago

  • Expiry date:

    2021-09-15

  • Startdate:

    ASAP

Role: IT Operations Engineer
Salary: Up to £35,000 + Benefits
Location: Marylebone or Hampstead

The Role:

JOB PURPOSE

* Lead point of contact for IT issues in allocated school(s).

* Proactive management, monitoring and maintenance of the school's IT systems.

* Maintain IT asset register for school.

* Assisting school IT leaders develop and implement their IT strategies.

* Work with school IT leaders to ensure IT supports the educational needs of the school.

* Provide technical support for school IT systems.

* Install new and upgraded IT systems.

* Ensure the integrity of the school's IT systems are maintained.

RESPONSIBILITIES

* Provide technical advice in support of the resolution of IT incidents.

* Work with the Service Desk to ensure escalated IT issues are resolved within their SLA.

* Work with Head Office in implementing IT systems.

* Document the setup and configuration of all IT systems bespoke to the school.

* Manage IT incidents in a structured way using the Service Desk tool.

* Manage IT problems to resolution.

* Ensure IT changes are managed in a structured way and documented.

* Advise on system enhancements and make recommendations for improvements or replacements.

* Support the deployment of school systems as required.

* Provide advice and guidance on the use of IT systems to staff and students.

* Ensure IT documentation and asset lists are kept up to date.

* Assist in the design, implementation and management of a comprehensive Disaster Recovery Plan.

* Assist in the selection and acquisition of computer hardware, software and third party application packages.

* Ensure Alpha Plus Group policies are adhered to, with a focus on IT and data security.

* Ensure local school policies and procedures are in place to maintain fully operational, robust and secure ICT systems.

* Work flexibly as required in support of the duties of the role.

SKILLS REQUIRED

* Strong educational focus.

* Strong technical skills, specifically in the use of Microsoft products such as:

o Microsoft 365 suite

o Windows 10

o Windows Server 2012 and above

o Active directory management

o Group policy management