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IT Infrastructure Team Lead (End User Devices)

  • Location:


  • Sector:

    Cloud, Infrastructure and Services

  • Job type:


  • Job functions:

    Cloud, Engineering Manager, EUC, Infrastructure Engineer

  • Salary:

    £60000 - £70000 per annum

  • Contact:

    Taslima Banglawala

  • Contact email:

  • Job ref:


  • Published:

    about 2 months ago

  • Expiry date:


  • Startdate:


IT Infrastructure Team Lead (End User Devices) - Colchester - up to £70,000 - Hybrid - Perm role

The End User Device Management Team Leader role will be part of the End User Computing & Applications team which is part of the Technology group.
The role will directly influence the effectiveness of the firm's lawyers and business services staff by providing a highly available set of services. They will work within a professional and friendly environment and lead a small global team.

Role Overview:

  • Manage a team of highly skilled 3rd line engineers Line Management responsibilities includes the day-to-day team leadership, the mentoring of team members and supporting their contribution through effective service delivery.
  • To take ownership of the products and services you support, drive improvements, proactivity and enhancements to those services.
  • The role involves working closely with Service Delivery Teams, the Project & Programme Portfolio, Architects, Regional IT Support Managers, and Business Services teams to ensure effective delivery based on business and strategic requirements.

Key skills:

  • Can technically contribute to End User Device systems such as Windows 10, iOS, SCCM, Intune, Printers, OneDrive, VPN technologies and Virtual Desktop systems
  • Demonstrate troubleshooting skills during the phases of installation, operation/run and decommissioning of End User Technologies
  • Contribute to all ITIL processes for relevant technology including Incident, Problem, CSI, Configuration, Event, and act as a Major Incident escalation point
  • Ensuring all known IT risks are captured and maintained in the IT Risk Register

For more information apply now.