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IT Infrastructure Services Manager

  • Job reference: OS1
  • Location: London
  • Job type: Contract
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Other
  • Salary: £500 - £525 per annum + potential further neg
This vacancy has now expired.

Financial services client is seeking a SIAM Infrastructure Manager to be will be responsible for promoting performance to ensure optimum efficiency and productivity from the outsourced infrastructure and networks suppliers. Furthermore you will be responsible for the delivery of the service globally to our customers, measuring SLA performance and implementing targeted key initiatives to enhance customer experience and satisfaction, leading to consistent business results at the right cost.

Main Responsibilities & Accountabilities:

  • Stakeholder management
  • On-going assessment of vendor performance against contracted obligations, measures and costs.
  • Oversight of the implementation and running of all infrastructure and network services including sign off of service introduction as SD representative
  • Build, manage and maintain strategic outsourcing supplier relationship
  • Chair service review meetings
  • Experience in working within a Global company
  • Point of escalation for process owners, SDMs and other stakeholders
  • Point of mediation for impasse and dispute
  • suppliers with at least 3 years' experience
  • ITIL Expert qualification.
  • Heavyweight infrastructure and network specialist, with at least 5 years background running infrastructure, datacentres and networks
  • Management of globally diverse teams

If you feel you meet the criteria please apply via the link or email omer.saadet@lafosse.com

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