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IT Engineer

Role: IT Support
Salary: Up to £40,000
Location: Victoria, London

The Position:

* Identify hardware and software solutions
* Troubleshoot technical issues
* Diagnose and repair faults
* Resolve basic network issues
* Install and configure hardware and software
* Provide timely and accurate feedback
* Follow up with employees to ensure the problem is resolved
* Replace or repair necessary hardware parts
* Support the roll-out of new applications
* Provide support in the form of procedural documentation
* Manage multiple cases at one time
* Test and evaluate new technologies
* Support the day-to-day operations of the computer network
* Be first point of call into IT
* Need to work/be on call one weekend a month

Qualification & Experience:

* High school diploma (Degree in computer science or related field is preferable)
* Prior experience in tech support, desktop support, or a similar role
* Experience with remote desktop applications and help desk software
* Experience installing, configuring, documenting, testing, training, and implementing new applications and systems
* Experience working with;
o Windows 10 & Server 2019
o VMware
o Cloud technologies (Azure, Office 365, AWS)
o Sophos, Sentinel One
o Cisco & Cisco Meraki
o HP printers