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IT Desktop & Application Support Analyst

  • Job reference: 35358
  • Location: Bracknell
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £30000 - £40000 per annum

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Currently we are looking for an IT Desktop & Application Support Analyst to join a global retailer in Bracknell.

The IT Desktop Analyst will be an integral member of the support team. You will provide support at 2nd (and some 3rd) line for users, troubleshooting issues across software and hardware.

Summary:

Role: IT Desktop & Application Support Analyst

Location: Bracknell

Salary: £30,000 - £40,000

Responsibilities:

Provide 2nd (and some 3rd) Line support across hardware and software.

Able to disassemble, troubleshoot and reassemble hardware

Strong technical skills with the Microsoft tech stack

Good understanding of networking basics

Document incidents, problems and requests

Identify areas to improve in the environment and ensure that improvements are implemented

Experience

Required:

  • Previous IT Support experience within a Microsoft environment
  • Previous Application support experience

Desired:

  • IT support with a retailer
  • EPOS support experience
  • Ability to speak an additional European language from German, Dutch, French, Spanish

Desired:

  • Windows 10
  • Azure (including Azure AD)
  • SCCM
  • Office 365
  • Capita SIMS
  • Experience in visiting multiple sites, providing face to face support
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