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IT Business Partner - London

  • Job reference: 42225
  • Location: London
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Technology Leadership
  • Salary: £60000 - £65000 per annum + Pension

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Post: IT Business Partner

Division: Operations

Responsible to: Head of IT Operations

Location: London and/or Home Based

Salary: £60,000-£65,000

Hours of work: 37.5 hours per week

Liaison with: Operation Team, Principals, Academy SLTs, HR, Governance and Education

Teams, AET Operations Manager, Data Protection Officer, E-Learning Manager, External Suppliers and Outside Agencies

Overall Responsibilities:

The IT Business Partner (ITBP) has the overall responsibility to serve as the strategic and operational interface with Special\Primary academies and School Support Services functional areas for the purpose of business and educational technology strategy development, solution discovery, service management, risk management and relationship management. The ITBP serves as the business relationship link between Special\Primary academies and IT within the School Support Services Team and will act as an advocate, innovator and influencer within the academies on behalf of the Central IT Team.

The ITBP proactively serves as a "trusted advisor," and is the primary IT point of contact for the Special and Primary academies. They operate as the key business contact representing IT in promoting IT services and capabilities. The ITBP provides support in delivering technology products that meet the needs of the Trust.

1. Business Partnership

  • Act as a Relationship Manager
  • Build strong, collaborative relationships with business clients
  • Build strong, collaborative relationships with IT service owners
  • Track client satisfaction with services provided
  • Continuously improve, based on feedback from clients
  • Communicate With Business Stakeholders
  • Ensure that effective communication occurs related to service delivery and project delivery (e.g. planned downtime, changes, open tickets)
  • Manage expectations of multiple business stakeholders
  • Provide a clear point of contact within IT for each academy
  • Act as a bridge between IT and the business

2. Service Delivery

Service delivery breaks out into three activities: service status, changes, and service desk tickets

  • Understand at a high level the IT services and technologies in use (Service Catalogue)
  • Work with academies to plan and make sure they understand the relevance and impact of IT changes to their operations
  • Define, agree to, and report on key service metrics for IT services to academies
  • Act as an escalation point for major issues with any aspect of IT service delivery.
  • Work with service owners to develop and monitor service improvement plans

3. Project Delivery

  • Ensure that the project teams provide regular reports regarding project status, issues, and changes.
  • Ensure that the project teams provide regular reports regarding project status, issues, and changes
  • Ensure that the project teams provide key project metrics on a regular basis to all relevant stakeholders

4. Knowledge of the Academies\Trust

  • Understand the main business and educational activities for each academy.
  • Understand which IT services are required to complete each activity.
  • Understand business processes and associated business activities for each function within an academy (and School Support Services)

5. Advocate for the Academies

  • Act as an advocate for the academy- be invested in the success of the academy
  • Understand the strategies and plans of the academies and help develop an IT strategic plan/roadmap that maps to Trust strategies.
  • Help the Trust and academies understand project governance processes
  • Help academies to develop proposals and advance them through the project intake and assessment process

6. Influence Business and IT Stakeholders

  • Influence business and IT stakeholders at multiple levels of the Trust in order to help clients achieve their business objectives.
  • Leverage existing relationships to convince decision-makers to move forward with business and IT initiatives that will benefit the department and the organisation as a whole.

7. Knowledge of the Sector

  • Understand the MAT sector- trends, competition, future direction
  • Leverage what others are doing to bring innovative ideas to the organisation.
  • Understand what academies expect with regards to IT services and bring this intelligence to the SLT, senior managers and decision makers.

8. Value Creator

  • Understand how services currently offered by IT can be put to best use and create value for the Trust.
  • Work collaboratively with academies to define and prioritise technology initiatives (new or enhanced services) that will bring the most benefit.
  • Work collaboratively with education colleagues on initiatives that help the business achieve or exceed business goals and objectives.
  • Work collaboratively with education colleagues on initiatives that create educational value (academic performance, quality of teaching across academies,level of student enjoyment evidenced by student voice) for the Trust.

9. Innovator

  • Work collaboratively with education colleagues on technology initiatives that result in new and better ways of teaching.
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