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Interim Service Transformation Consultant

  • Location:

    London

  • Sector:

    Service Delivery

  • Job type:

    Contract

  • Job functions:

    IT Service Management

  • Salary:

    Up to £600 per day + Outside IR35

  • Contact:

    Henry Brownlow

  • Contact email:

    henry.brownlow@lafosse.com

  • Job ref:

    420699_1627909993

  • Published:

    about 2 months ago

  • Duration:

    6 months

  • Expiry date:

    2021-08-22

  • Startdate:

    ASAP

Interim Service Transformation Consultant - £600 per day, Outside IR35

Fully remote - 6 Month Contract

An exciting opportunity for an Interim Service Transformation Consultant to involve themselves with a Global company who specialise in delivering innovative consulting, digital and software solutions.

You would be required to manage and run IT Support for a least 6 months, reporting into the Interim CRM and Service PM, working closely with the internal Head of Operations and IT.

Key requirements and responsibilities:

  • Experienced internal IT ServiceDesk management
  • New ServiceDesk building experience
  • ITIL certified
  • ITSM skilled
  • Systems set-up: ServiceNow
  • Incident / Problem / Service Request / Basic Change Management
  • Business Process Automation - process flows - form design
  • SLA reporting / dashboards
  • InfoSec compliant procedures
  • KBA writing
  • Joiner / Mover / Leaver
  • Hardware, Software, Cloud and InTune management experience
  • Team worker / Team builder