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INSIDE IR35 - Service Desk Manager - Retail, Apps, Management

INSIDE IR35 - Service Desk Manager - Retail, Apps, Management

A leading client are on the lookout for a Service Desk Manager on a 3 month contract with at least 3 years experiecne in a SDM role. You will have previous team management experience and be the escalation point fro 1st/2nd Line issues.

Skills and Experience

  • Strong knowledge and experience working in an omnichannel retail environment and understanding of retail lifecycle and processes.

  • Proven experience leading and managing Service Desk and Technical support teams.

  • Experience implementing and maturing IT service processes.

  • Exceptional analytical and problem-solving skills.

  • Ability to work on own initiative and to prioritise team tasks to meet deliverables.

  • Experience managing service providers.

  • Ability to work within a small IT Department and be flexible and adaptable to varying situations.

  • Ability to deliver change from a technical, process and cultural perspective.

  • A quality focus with a strong attention to detail.

  • Technical expertise in the following:

    • Microsoft Active Directory and Group Policy

    • Microsoft Server technologies (on-prem and cloud)

    • VMWARE

    • Retail systems - POS, ERP, integration solutions

  • Experience of PCI and GDPR.

If you have the neessary skills, please apply now.