INSIDE IR35 - Service Desk Manager - Retail, Apps, Management
A leading client are on the lookout for a Service Desk Manager on a 3 month contract with at least 3 years experiecne in a SDM role. You will have previous team management experience and be the escalation point fro 1st/2nd Line issues.
Skills and Experience
Strong knowledge and experience working in an omnichannel retail environment and understanding of retail lifecycle and processes.
Proven experience leading and managing Service Desk and Technical support teams.
Experience implementing and maturing IT service processes.
Exceptional analytical and problem-solving skills.
Ability to work on own initiative and to prioritise team tasks to meet deliverables.
Experience managing service providers.
Ability to work within a small IT Department and be flexible and adaptable to varying situations.
Ability to deliver change from a technical, process and cultural perspective.
A quality focus with a strong attention to detail.
Technical expertise in the following:
Microsoft Active Directory and Group Policy
Microsoft Server technologies (on-prem and cloud)
Retail systems - POS, ERP, integration solutions
Experience of PCI and GDPR.
If you have the neessary skills, please apply now.