Inside IR35 - 1st/2nd Line Engineer - Windows 10, MDM
In this role you will be building and configuring Windows 10 machines and Android devices for our end users and management of our joiners, movers and leavers. You will be managing stock levels to ensure we always have kit available for new starters, you will be responsible for ensuring that kit is returned from departments when someone leaves the business. Managing user accounts in Active Directory, Google Workspace and other applications. Our first line service desk is remote to head office so dealing with the occasional walk up user and logging tickets on their behalf will also be your responsibility.
Building Windows 10 machines and installing applications via SCCM.
Configuring android mobile phones.
Management of mobile connections.
Asset management and Stock level maintenance.
Management of windows and google user accounts.
Logging tickets on behalf of and dealing with first line issues for Head Office staff.
Management of the joiners/movers/leavers process.
Skills and experience required
A good working understanding of EUC technologies and tools, such as Desktops/Laptops, Windows OS, SCCM, AD, Print, VPN, Google Workspace, Mobiles/MDM and VOIP.
Hands-on experience of support ticket/queue management.
Must be able to multitask and manage a large and varied workload and demonstrate high levels of self organisation
Excellent Customer Service skills.
Windows 10 and Android on lenovo and samsung hardware
Active Directory and Google Admin Centre
Mobile Device Management (SOTI preferred)
If you have the necessary skills, please apply now.