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Infrastructure Team Lead

Role: Infrastructure Team Lead
Salary: £50,000 - £60,000 + Benefits
Location: Woking (2 days a week from home)

The Role:

As Infrastructure Team lead, you will be responsible for managing the team to monitor, manage and troubleshoot the cloud and on-premise infrastructure estate across 2 data centres and within Microsoft Azure, whilst supporting growth projects that require team resource. Duties will include the following:

1. Monitor the IT infrastructure team performance, performing one-to-ones and managing outcomes accordingly
2. Provide technical and process guidance enabling the team to progress incidents, requests and project requirements
3. Get hands on where required.
4. Ensure that the terms agreed in service level agreements (SLAs) are achieved for all services using the end-to-end Incident management and request management processes.
5. Proactively monitor the businesses platform to identify and prevent incidents.
6. Assist in redesigning, developing, and implementing roadmaps for infrastructure systems
7. Identify improvements to services and improve quality of infrastructure systems and processes, utilising the change management process to progress system amendments.
8. Responsible for day to day configuration management of the various infrastructure components taking steps to secure configurations through appropriate backup
9. Work with 3rd party vendors to progress incidents and requests where agreements are in place
10. Be an escalation point for the business for incident and requests that fall within your area.
11. Manage Major Incidents to resolution
12. Work as a member of the out of hours rota to manage major incidents that fall out of core business hours.
13. Be able to manage multiple competing requirements, pushing back where necessary.
14. Manage renewals of existing services, negotiating terms and favourable conditions.

The ideal candidate would have experience of using and managing most, or all, of the following:
o Active directory
o SCCM
o Config manager + Intune
o Office 365 - Administration for exchange online, Sharepoint, teams and security.
o VMware
o Microsoft server 2012, 2012 R2, 2016, 2019
o Citrix
o Microsoft Azure
o Veeam
o Windows 10
o Understanding of networking (WAN, LAN, Firewalls and VPN)