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Infrastructure Lead

  • Location:


  • Sector:

    Cloud, Infrastructure and Services

  • Job type:


  • Job functions:

    Infrastructure Analyst, Infrastructure Engineer, IT Support, IT Manager, IT Service Management, IT Services

  • Salary:

    £45000 - £55000 per annum + Additional Benefits

  • Contact:

    Jess Byrne

  • Contact email:

  • Job ref:


  • Published:

    25 days ago

  • Expiry date:


  • Startdate:


Role: IT Infrastructure Support Lead
Salary: £45,000 - £55,000
Location: Thame, Oxfordshire (Hybrid)

The Position:

  • Knowledge of 1st - 3rd line support would be required, as well as managing 3rd party suppliers
  • Managing the Infrastructure incident support queues activities on a day to day operational basis
  • Working closely with other Operations teams and vendors to ensure there is a coordinated approach to infrastructure support
  • Overseeing and managing the infrastructure support queue, ensuring all tickets are resolved/fulfilled within SLA and customer satisfaction targets and other KPIs are achieved
  • Providing periodic reporting and management information on infrastructure performance and operational KPIs
  • Work closely with various vendors, driving the resolution of incidents and fulfilment of requests, participating in regular service reviews

Key skills and Experience

  • Minimum 3 years' experience of managing infrastructure support activities in a fast paced, customer centric and multi-site business
  • Need to understand networking, firewalls, LAN, WAN, Wifi, Google Workspace, Azure and Corporate active directory services
  • Hands-on experience of supporting business infrastructures with an understanding of core business processes, and ideally a good understanding of hospitality or a similar industry
  • Experience within a technical role of Windows server, Azure, Google Workspace, Meraki Wifi amongst others
  • Strong vendor management experience having held roles where business infrastructures are managed and delivered under IaaS, PaaS and SaaS models
  • Minimum ITIL V3 Foundation certified or significant experience in an ITIL aligned environment
  • Windows Server

Apply for more information!