Infrastructure Engineer (EUC) - Colchester - £60,000 - £65,000 - Hybrid - Perm role
This 3rd line role exists in the Devices, Data & Application Services team, as part of a group of skilled support and implementation staff responsible for the management, administration, delivery, and integrity of the mobile and endpoint computing infrastructure for some 6,500 end users globally.
Provide support of the day-to-day service delivery, escalation, problem solving and implementation tasks.
Proactive systems monitoring, problem identification, analysis and resolution
Support of multiple technologies associated with the desktop infrastructure, to agreed service levels. These areas include Windows 10, build, deployment and support activities.
Able to communicate appropriately at all levels and to develop and encourage effective communications processes across Technology.
Taking part in multiple projects and programmes of system change, and the associated maintenance and support duties.
Ensure documentation, standards, policies and procedures are maintained and adhered to.
Minimum of 5 years relevant IT systems experience.
Operational experience of systems management.
Detailed knowledge of the following:
Windows 10 O/S
Performance monitoring, troubleshooting and debugging
Deployment of task sequence builds /packages using MECM
End user device builds on tablets, laptops and smartphones, drivers and firmware deployment
Good time management, confident and effective communicator.
Service and customer-focused attitude.
Good analytical skills, able to identify and resolve problems.
For more information apply now.