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Infrastructure Engineer - EUC

  • Location:


  • Sector:

    Cloud, Infrastructure and Services

  • Job type:


  • Job functions:

    Mid-Level, 3rd Line Support, EUC, Infrastructure Engineer

  • Salary:

    £60000 - £65000 per annum

  • Contact:

    Taslima Banglawala

  • Contact email:

  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


  • Startdate:


Infrastructure Engineer (EUC) - Colchester - £60,000 - £65,000 - Hybrid - Perm role

This 3rd line role exists in the Devices, Data & Application Services team, as part of a group of skilled support and implementation staff responsible for the management, administration, delivery, and integrity of the mobile and endpoint computing infrastructure for some 6,500 end users globally.

Role Overview:

  • Provide support of the day-to-day service delivery, escalation, problem solving and implementation tasks.

  • Proactive systems monitoring, problem identification, analysis and resolution

  • Support of multiple technologies associated with the desktop infrastructure, to agreed service levels. These areas include Windows 10, build, deployment and support activities.

  • Able to communicate appropriately at all levels and to develop and encourage effective communications processes across Technology.

  • Taking part in multiple projects and programmes of system change, and the associated maintenance and support duties.

  • Ensure documentation, standards, policies and procedures are maintained and adhered to.

Key skills:

  • Minimum of 5 years relevant IT systems experience.

  • Operational experience of systems management.

  • Detailed knowledge of the following:

    • Windows 10 O/S

    • Performance monitoring, troubleshooting and debugging

    • Deployment of task sequence builds /packages using MECM

    • End user device builds on tablets, laptops and smartphones, drivers and firmware deployment

  • Good time management, confident and effective communicator.

  • Service and customer-focused attitude.

  • Good analytical skills, able to identify and resolve problems.

For more information apply now.