Infrastructure Engineer - Perm role - Newcastle - £55k per annum
This role presents an opportunity for an Infrastructure Engineer to join a global law firm in the Newcastle office. You will be responsible for supporting and developing the Microsoft M365 platform with the focus on Unified Communications, Messaging, and Identity.
Third line support for the firms M365 services
Provide 3rd line support to IT people in the Head office and regional offices around EMEA
Supporting Analysts, the Central Help Desk, or the Regional Support teams. Handling all calls in accordance with the Firm's procedures and service levels.
At least 3 years' experience in a similar role covering 3rd line support.
Role specific Microsoft Certifications advantageous
Extensive experience supporting / Management of Exchange Online. Experience managing Exchange 2016 On Prem would be advantageous.
Extensive experience implementing / supporting Teams.
Strong knowledge of Active Directory/Azure AD/Azure SSO/Azure MFA
Strong knowledge of other M365 Services
Strong knowledge of email security, archiving and cleansing services preferably Mimecast
Extensive PowerShell skills
Experience of Windows Server systems e.g., 2016/2019
Understanding of core Networking TCP/IP, DNS and DHCP.