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Infrastructure Engineer

Infrastructure Engineer - Perm role - Newcastle - £55k per annum

This role presents an opportunity for an Infrastructure Engineer to join a global law firm in the Newcastle office. You will be responsible for supporting and developing the Microsoft M365 platform with the focus on Unified Communications, Messaging, and Identity.

Key responsibilities:

  • Third line support for the firms M365 services

  • Provide 3rd line support to IT people in the Head office and regional offices around EMEA

  • Supporting Analysts, the Central Help Desk, or the Regional Support teams. Handling all calls in accordance with the Firm's procedures and service levels.

Key skills:

  • At least 3 years' experience in a similar role covering 3rd line support.

  • Role specific Microsoft Certifications advantageous

  • Extensive experience supporting / Management of Exchange Online. Experience managing Exchange 2016 On Prem would be advantageous.

  • Extensive experience implementing / supporting Teams.

  • Strong knowledge of Active Directory/Azure AD/Azure SSO/Azure MFA

  • Strong knowledge of other M365 Services

  • Strong knowledge of email security, archiving and cleansing services preferably Mimecast

  • Extensive PowerShell skills

  • Experience of Windows Server systems e.g., 2016/2019

  • Understanding of core Networking TCP/IP, DNS and DHCP.