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Infrastructure and Change Lead

Position: Infrastructure and Change Lead
Location: Slough (Currently wfh as per government guidelines)
Salary: Up to £45,000 + Additional Benefits

Role & Responsibilities:

You will be a key member of the IT Change team. You will support the IT Change/Portfolio Manager to recommend and implement changes to the IT infrastructure to support and deliver overall business objectives, projects and changes. You will use best practice project and change management techniques and ITIL methodology and processes to promote quality delivery of the IT portfolio of projects and change within their area of the organisation. Key measures for the role include high customer satisfaction, delivery of agreed changes within the technical area, currency of IT systems and services, faster delivery of changes and successful delivery of IT systems/services/applications change overall.

You will come from an Infrastructure background and have exceptional social and influencing skills. You will be responsible for, but not limited to;

  • Contribute to the IT strategy, architectural direction and infrastructure/services roadmaps; keeping up to date with market developments and pro-actively suggesting how best to incorporate such developments into the internal roadmaps

  • Ensure new services and products are transitioned to ongoing operational support effectively and efficiently, leading the weekly Change Review Board.

  • Work with stakeholders to identify and understand business drivers or requirements which will benefit from/need IT change, and/or opportunities to apply new or updated technology to deliver wider business benefits. Recommend a plan and schedule of prioritised projects/changes for the relevant technical areas

  • Within the technical space (including but not limited to servers, storage, infrastructure, networks, architecture, topology, systems design, security, access, firewalls, proxies, hosting, clients, disaster recovery, business continuity) provide input, guidance and technical support to the Lead BA's (if front or back office-driven changes) or personally lead technically-driven changes and improvements across client, server and infrastructure technologies.

  • Create and maintain technical roadmaps and architectures to guide forward planning and ensure currency of technical solutions (including point upgrades of hardware and core software/infrastructure), and to introduce best market practices as these emerge. Understand and influence 3rd party roadmaps and designs and provide recommendations to the Change/d changes and projects Portfolio and Services Managers.

  • Recommend to deliver the roadmaps in an efficient and effective way, leading the changes where appropriate, or working with a Project Manager for larger change initiatives.

This is a technical role, so competency with the following technologies is required:

  • Sound knowledge of Windows operating systems & Microsoft suite including Windows Server, Microsoft SQL Server, Active Directory

  • Web technologies including html, XML, IIS, JBOSS

  • Virtualisation technologies including VMWare

  • Backup and recovery technologies

  • Automation software and scripting

  • Reasonable understanding of network topologies and technologies including LAN/WAN, firewall, proxy management, security services.