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Incident Manager

  • Location:

    Leighton Buzzard

  • Sector:

    Cloud, Infrastructure and Services

  • Job type:


  • Job functions:

    IT Service Management

  • Salary:

    £500 - £550 per day + inside IR35

  • Contact:

    Lewis Vyse

  • Contact email:

  • Job ref:


  • Published:

    19 days ago

  • Expiry date:


  • Startdate:


Reporting to the Head of department you will be joining one of the most successful property groups in the UK and be responsible for maturing their Incident Management function.

Location: Bedfordshire (Hybrid)

Remuneration: up to £550 per day (inside ir35)

Your role as Incident Manager

  • You own and develop the Incident Management Processes

  • You will continually improve the service/processes and in time evolve the role, focusing primarily on CSI

  • Your role is to be integral to the successful deliver and management of core processes through

    compliance, influencing and guide stakeholders within IT functions

  • Encourage, develop and foster a Service Management culture within the global IT

  • Co-ordinate's investigations and proposals for problem resolutions and workarounds. Initiates and

    monitors the implementation of agreed remedies

  • Analyses incidents to show trends, correlation and potential problem areas

Ideally to be successful as Incident Manager

  • Have an in-depth understanding of Service Management Framework principles and processes

  • Ideally 4+ years in Incident Management

  • Confident in your ability to build processes

  • ITIL Certification

Sound interesting? Please do apply directly for more detail.

Every applicant will be reviewed and responded to.