Reporting to the Head of department you will be joining one of the most successful property groups in the UK and be responsible for maturing their Incident Management function.
Location: Bedfordshire (Hybrid)
Remuneration: up to £550 per day (inside ir35)
Your role as Incident Manager
You own and develop the Incident Management Processes
You will continually improve the service/processes and in time evolve the role, focusing primarily on CSI
Your role is to be integral to the successful deliver and management of core processes through
compliance, influencing and guide stakeholders within IT functions
Encourage, develop and foster a Service Management culture within the global IT
Co-ordinate's investigations and proposals for problem resolutions and workarounds. Initiates and
monitors the implementation of agreed remedies
Analyses incidents to show trends, correlation and potential problem areas
Ideally to be successful as Incident Manager
Have an in-depth understanding of Service Management Framework principles and processes
Ideally 4+ years in Incident Management
Confident in your ability to build processes
Sound interesting? Please do apply directly for more detail.
Every applicant will be reviewed and responded to.