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Incident Manager

  • Location:

    Leighton Buzzard

  • Sector:

    Cloud, Infrastructure and Services

  • Job type:

    Contract

  • Job functions:

    IT Service Management

  • Salary:

    £500 - £550 per day + inside IR35

  • Contact:

    Lewis Vyse

  • Contact email:

    lewis.vyse@lafosse.com

  • Job ref:

    59330_1662483340

  • Published:

    19 days ago

  • Expiry date:

    2022-10-18

  • Startdate:

    ASAP

Reporting to the Head of department you will be joining one of the most successful property groups in the UK and be responsible for maturing their Incident Management function.

Location: Bedfordshire (Hybrid)

Remuneration: up to £550 per day (inside ir35)

Your role as Incident Manager

  • You own and develop the Incident Management Processes

  • You will continually improve the service/processes and in time evolve the role, focusing primarily on CSI

  • Your role is to be integral to the successful deliver and management of core processes through

    compliance, influencing and guide stakeholders within IT functions

  • Encourage, develop and foster a Service Management culture within the global IT

  • Co-ordinate's investigations and proposals for problem resolutions and workarounds. Initiates and

    monitors the implementation of agreed remedies

  • Analyses incidents to show trends, correlation and potential problem areas

Ideally to be successful as Incident Manager

  • Have an in-depth understanding of Service Management Framework principles and processes

  • Ideally 4+ years in Incident Management

  • Confident in your ability to build processes

  • ITIL Certification

Sound interesting? Please do apply directly for more detail.

Every applicant will be reviewed and responded to.