Job types
  • Contract
  • Hybrid Working
  • Outside IR35
  • FinTech

£450 - £500 per day + outside IR35

  • Incident Manager
  • IT Service Management
  • Mid-level

3 weeks ago

Job reference



outside IR35

Job Benefits: outside IR35

Reporting to the Head of ITSM, you will be joining a FinTech organisation in process of building out their ITSM Incident and Problem Management function.

Your role comes as part of a multi-million-pound investment from a PE House and the role will land in a fast-paced environment.

Location: Bedfordshire (Mainly Remote)

Remuneration: up to £500 per day (outside IR35)

Your role as Incident Manager

  • You own and develop the Incident and Problem Management Processes
  • You will continually improve the service/processes and in time evolve the role, focusing primarily on CSI
  • Your role is to be integral to the successful deliver and management of core processes through
  • compliance, influencing and guide stakeholders within IT functions
  • Encourage, develop and foster a Service Management culture within the global IT
  • Co-ordinate’s investigations and proposals for problem resolutions and workarounds. Initiates and
  • monitors the implementation of agreed remedies
  • Analyses incidents and problems (including major incidents and problems) to show trends,
  • correlation and potential problem areas

Ideally to be successful as Incident Manager

  • Have an in-depth understanding of Service Management Framework principles and processes
  • Ideally 4+ years in Incident and Problem Management
  • Confident in your ability to build processes
  • ITIL Certification

Sound interesting? Please do apply directly for more detail.

Every applicant will be reviewed and responded to.

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