Incident Manager

Reporting to the Head of ITSM, you will be joining a FinTech organisation in process of building out their ITSM Incident and Problem Management function.

Your role comes as part of a multi-million-pound investment from a PE House and the role will land in a fast-paced environment.

Location: Bedfordshire (Mainly Remote)

Remuneration: up to £500 per day (outside IR35)

Your role as Incident Manager

• You own and develop the Incident and Problem Management Processes
• You will continually improve the service/processes and in time evolve the role, focusing primarily on CSI
• Your role is to be integral to the successful deliver and management of core processes through
• compliance, influencing and guide stakeholders within IT functions
• Encourage, develop and foster a Service Management culture within the global IT
• Co-ordinate’s investigations and proposals for problem resolutions and workarounds. Initiates and
• monitors the implementation of agreed remedies
• Analyses incidents and problems (including major incidents and problems) to show trends,
• correlation and potential problem areas

Ideally to be successful as Incident Manager

• Have an in-depth understanding of Service Management Framework principles and processes
• Ideally 4+ years in Incident and Problem Management
• Confident in your ability to build processes
• ITIL Certification

Sound interesting? Please do apply directly for more detail.

Every applicant will be reviewed and responded to.