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Incident Manager

  • Location:

    Leighton Buzzard

  • Sector:

    Cloud, Infrastructure and Services

  • Job type:


  • Job functions:

    IT Service Management

  • Salary:

    £480 - £500 per day + inside IR35

  • Contact:

    Lewis Vyse

  • Contact email:

  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


  • Startdate:


Reporting to the Head of department you will be joining one of the most successful property groups in the UK and be responsible for maturing their Incident Management function.

Location: Bedfordshire (Hybrid)

Remuneration: up to £500 per day (inside ir35)

Your role as Incident Manager

  • You own and develop the Incident Management Processes
  • You will continually improve the service/processes and in time evolve the role, focusing primarily on CSI
  • Your role is to be integral to the successful deliver and management of core processes through
    compliance, influencing and guide stakeholders within IT functions
  • Encourage, develop and foster a Service Management culture within the global IT
  • Co-ordinate's investigations and proposals for problem resolutions and workarounds. Initiates and
    monitors the implementation of agreed remedies
  • Analyses incidents to show trends, correlation and potential problem areas

Ideally to be successful as Incident Manager

  • Have an in-depth understanding of Service Management Framework principles and processes
  • Ideally 4+ years in Incident Management
  • Confident in your ability to build processes
  • ITIL Certification

Sound interesting? Please do apply directly for more detail.

Every applicant will be reviewed and responded to.