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Incident Manager

  • Location:

    City of London

  • Sector:

    Cloud, Infrastructure and Services

  • Job type:

    Contract

  • Job functions:

    IT Service Management

  • Salary:

    £500 - £550 per day + inside IR35

  • Contact:

    Lewis Vyse

  • Contact email:

    lewis.vyse@lafosse.com

  • Job ref:

    59330_1654527234

  • Published:

    21 days ago

  • Expiry date:

    2022-07-18

  • Startdate:

    ASAP

Reporting to the Head of ITSM, you will be joining a FinTech organisation in process of building out their ITSM Incident and Problem Management function.

Your role comes as part of a multi-million-pound investment from a PE House and the role will land in a fast-paced environment.

Location: London (Max 1-2 day per week - primarily remote)

Remuneration: up to £550 per day (inside ir35)

Your role as Incident Manager

  • You own and develop the Incident and Problem Management Processes

  • You will continually improve the service/processes and in time evolve the role, focusing primarily on CSI

  • Your role is to be integral to the successful deliver and management of core processes through

    compliance, influencing and guide stakeholders within IT functions

  • Encourage, develop and foster a Service Management culture within the global IT

  • Co-ordinate's investigations and proposals for problem resolutions and workarounds. Initiates and

    monitors the implementation of agreed remedies

  • Analyses incidents and problems (including major incidents and problems) to show trends,

    correlation and potential problem areas

Ideally to be successful as Incident Manager

  • Have an in-depth understanding of Service Management Framework principles and processes

  • Ideally 4+ years in Incident and Problem Management

  • Confident in your ability to build processes

  • ITIL Certification

Sound interesting? Please do apply directly for more detail.

Every applicant will be reviewed and responded to.