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Incident & Problem Manager

  • Location:


  • Sector:

    Change and Transformation

  • Job type:


  • Job functions:

    IT Service Management

  • Salary:

    £300 - £340 per day + Outside IR35

  • Contact:

    Melissa Johnson

  • Contact email:

  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


  • Startdate:


Reporting to the Head of ITSM, you will be joining a truly global organisation and lead on building out predominantly their problem management from ground up, but will have some crossover from incident management.

Your role comes as part of a multi-million-pound investment into IT, with one of the key focuses being IT Service Management. This is a 6 month initial contract.

Location: London (Max 2 days per month - in office)

Remuneration: up to £340 per day (Outside IR35)

Your role as Incident and Problem Manager

  • You own and develop the Incident and Problem Management Processes
  • You will continually improve the service/processes and in time evolve the role, focusing primarily on CSI
  • Your role is to be integral to the successful deliver and management of core processes through
    compliance, influencing and guide stakeholders within IT functions
  • Encourage, develop and foster a Service Management culture within the global IT
  • Co-ordinate's investigations and proposals for problem resolutions and workarounds. Initiates and
    monitors the implementation of agreed remedies
  • Analyses incidents and problems (including major incidents and problems) to show trends,
    correlation and potential problem areas

Ideally to be successful as Incident and Problem Manager

  • Have an in-depth understanding of Service Management Framework principles and processes
  • Ideally 4+ years in Incident and Problem Management.
  • Confident in your ability to build processes, on a global scale.
  • ITIL Certification
  • Fluency in Spanish is desirable but not essential

Sound interesting? Please do apply directly for more detail.

Every applicant will be reviewed and responded to.