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Incident and Problem Manager

  • Location:

    City of London

  • Sector:

    Service Delivery

  • Job type:

    Contract

  • Job functions:

    IT Service Management

  • Salary:

    £500 - £550 per day + inside IR35

  • Contact:

    Lewis Vyse

  • Contact email:

    lewis.vyse@lafosse.com

  • Job ref:

    59330_1636739975

  • Published:

    18 days ago

  • Expiry date:

    2021-12-24

  • Startdate:

    ASAP

Reporting to the Head of ITSM, you will be joining a truly global organisation and lead on building out the entire ITSM Incident and Problem Management function and processes.

Your role comes as part of a multi-million-pound investment into IT, with one of the key focuses being IT Service Management. This is a 6 month initial contract.

Location: London (Max 1 day per week - primarily remote)

Remuneration: up to £550 per day (inside ir35)

Your role as Incident and Problem Manager

  • You own and develop the Incident and Problem Management Processes
  • You will continually improve the service/processes and in time evolve the role, focusing primarily on CSI
  • Your role is to be integral to the successful deliver and management of core processes through
    compliance, influencing and guide stakeholders within IT functions
  • Encourage, develop and foster a Service Management culture within the global IT
  • Co-ordinate's investigations and proposals for problem resolutions and workarounds. Initiates and
    monitors the implementation of agreed remedies
  • Analyses incidents and problems (including major incidents and problems) to show trends,
    correlation and potential problem areas

Ideally to be successful as Incident and Problem Manager

  • Have an in-depth understanding of Service Management Framework principles and processes
  • Ideally 4+ years in Incident and Problem Management
  • Confident in your ability to build processes
  • ITIL Certification

Sound interesting? Please do apply directly for more detail.

Every applicant will be reviewed and responded to.