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Helpdesk Analyst - Contract

  • Job reference: LC-49728
  • Location: Watford
  • Job type: Contract
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £120 - £120 per day

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Helpdesk Analyst - 3 Month Rolling Contract - Watford

A well known brand based in the Watford area are seeking a Helpdesk analyst to join on an initial 3 month basis with a view to extend.

Skills & Abilities:

  • Good technical knowledge.
  • Customer Focuses, genuinely wanting to deliver a first-class service
  • Ability to interact with customers at all levels
  • Maintain a professional helpful attitude with all users
  • General Knowledge of IT based applications. Windows 10, MS Office, Outlook, VPN Client Software, Web Browsers etc. Basic Networking Trouble shooting
  • Experience Call logging systems ie Marval, HP Openview
  • Exemplary Telephone skills, Ability to interact with customers at all levels, maintain a professional helpful attitude with all users
  • Experience of working on a Service Desk/Helpdesk is essential where as internal Service Desk experience is highly desirable

    Duties:
  • To work within a Service Desk, which is Single Point Of Contact for users, IT Services and 3rd party support.
  • Recording and monitoring the progress of incidents according to agreed service levels
  • Provide initial assessment of all incidents/requests, attempt to resolve or refer to other support areas.
  • Maintain high level of first time fix rate to achieve Service Desk Key Performance Indicators

If you have the skills required to perform this role, please forward your latest resume to lewis.cowell@lafosse.com

Start date: ASAP

Rate: £120 a day

Duration: 3 months (Extension likely)

Location: Watford

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