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Head of/Senior Manager - Application Services

  • Job reference: 40786
  • Location: City of London
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: FinTech
  • Salary: £64000 - £65000 per annum + Benefits

A senior management role responsible for leading the IT service delivery requirements with oversight of the incident, problem and release management using ITIL standards.

What can you expect as Head Of/Senior Manager - Application Services?

  • Responsible and own the Incident management across the organisation to quickly resolve issues
  • Own the Problem management across the organisation
  • Own the Release management across the organisation to allow the smooth release of new software
  • To develop the capability to monitor and report on KPI's and SLA's and make recommendations for improvements
  • The role will manage up to 5 direct reports with the prospect of this increasing in the near future.

What are we looking for in a Head Of/Senior Manager - Application Services?

  • A proven background in senior IT Service management, extensive experience of line manager responsibility.
  • Excellent technical understanding of cloud environment management (AWS)
  • Experience using all Atlassian products (Jira Software/Confluence/Jira Service Desk)
  • Excellent planning and organisational skills with experience of working in an agile environment
  • Strong communication skills both combined with the ability to write clear & concise

If this sounds of interest, please contact lewis.vyse@lafosse.com today.

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