Accessibility Links

Head of Major Incident & Problem Management

  • Job reference: 26867
  • Location: Bromley
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £80000 - £100000 per annum + bonus and benefits

Sorry, this vacancy has now expired.

Please see our job results page to find our current open vacancies or take a look at our Specialisms below and go straight to your area.

BI, Data & Analytics, Change Management, Digital and Development, ERP and CRM Systems, Executive Leadership, Information and Cyber Security, Infrastructure & Cloud Services, Interim Management, Strategy & Architecture, or Work For La Fosse.




 Return to homepage.

Position: Head of Major Incident & Problem Management

Location: Kent

Salary: £85-100K + bonus & benefits

I am currently working with a FTSE 100 Insurance Group, who are actively seeking a Head of Major Incident & Problem Management to oversee their Major Incident Management and Problem Management functions.

Experience & Qualifications:

  • Demonstrable experience of managing Major Incident Management and Problem Management functions, with a headcount of 15+ FTE.
  • Experience of implementing, owning and developing ITIL Service Operation policies including Major Incident procedures (Incident Prioritisation System, Command & Control Centre/War-room, playbooks, business communication strategy, escalation plans, knowledge transfer, documentation, etc.) and Problem Management processes (reactive and proactive including, KE's, trend analysis and root cause, Kepner/Tregoe analysis, etc.).
  • ITIL Certified (ITIL Expert or ITIL Service Operation desired).
  • Experience of working in a global FS/banking organisation (over 10,000 employees).

This truly is a fantastic opportunity! To find out more please contact on 0207 932 1672.

Related jobs
Project Manager - Network Infrastructure, Telephony, WAN/LAN
  • Contract
  • City of Westminster
  • £400 - £450 per day
  • Reference DG - 32643
  • Project Manager - Network Infrastructure, Telephony, WAN/LAN Seeking a Network Infrastructure Project Manager with extensive experience of Network & Datacentre Infrastructure delivery. Candidates must have a strong track record of project managing largescale Networks, Infrastructure & Datacentre migrations...
Read more
Technical Author/Writer
  • Contract
  • Oxfordshire
  • £300 - £360 per day
  • Reference 32649
  • Global Information Business is currently Seeking an Technical Author to come on board for an initial 6 month contract to work on several project initiatives. The successful candidate must be able to write technical design documents covering a broad range of technologies. You'll be reporting into the Service Transition...
Read more
Cloud Operations/ DevOps Lead
  • Permanent
  • Cardiff
  • £50000 - £70000 per annum
  • Reference 32459
  • Job title: Cloud Operations/ DevOps Lead - AWS/Azure/GCP Location: Cardiff One of the "Big Four" firms is creating a new Cloud Operations Team in Cardiff to support a wide range of offerings on cloud platforms. A core function, the team will play a pivotal role in supporting the wider North West Europe cloud strategy...
Read more