Accessibility Links

Head of Major Incident & Problem Management

  • Job reference: 26867
  • Location: Bromley
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £80000 - £100000 per annum + bonus and benefits
This vacancy has now expired.

Position: Head of Major Incident & Problem Management

Location: Kent

Salary: £85-100K + bonus & benefits

I am currently working with a FTSE 100 Insurance Group, who are actively seeking a Head of Major Incident & Problem Management to oversee their Major Incident Management and Problem Management functions.

Experience & Qualifications:

  • Demonstrable experience of managing Major Incident Management and Problem Management functions, with a headcount of 15+ FTE.
  • Experience of implementing, owning and developing ITIL Service Operation policies including Major Incident procedures (Incident Prioritisation System, Command & Control Centre/War-room, playbooks, business communication strategy, escalation plans, knowledge transfer, documentation, etc.) and Problem Management processes (reactive and proactive including, KE's, trend analysis and root cause, Kepner/Tregoe analysis, etc.).
  • ITIL Certified (ITIL Expert or ITIL Service Operation desired).
  • Experience of working in a global FS/banking organisation (over 10,000 employees).

This truly is a fantastic opportunity! To find out more please contact on 0207 932 1672.

Related jobs
Application Support Analyst
  • Permanent
  • London
  • £40000 - £50000 per annum
  • Reference 28575
  • Job title: Application Support Analyst Location: London Salary: up to £50,000 A FTSE 250 trading firm is looking for an Application Support Analyst. The Application Support team is responsible for managing Incidents and Changes within within the firm. Goals of the team include: ensuring that issues adversely affecting...
Read more
Senior Network Engineer
  • Permanent
  • Windsor
  • £75000 - £80000 per annum + excellent benefits package
  • Reference 17122
  • Senior Network Engineer One of the US's most innovative and fast growing companies is looking for a Senior Network Engineer to work in their UK office and provide expert-level support for the network infrastructure that underpins their DC based services. Our client develops advanced software technologies and recently...
Read more
Network Engineer
  • Permanent
  • West End
  • £50000 - £60000 per annum + benefits
  • Reference 29602
  • Job title: Network Engineer Salary: £50-60k + benefits Location: West London I'm currently working with one of the leading car hire companies. They are undergoing major projects including a data centre migration, office move and move to O365. They are looking for a skilled Network Engineer to lead both project and BAU...
Read more