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Head of IT Service Operations

  • Job reference: 35252
  • Location: Wembley
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £70000 - £80000 per annum + benefits

Position: Head of IT Service Operations

Location: Wembley

Salary: £70,000 - £80,000 plus benefits

I'm currently working with a leading wholesaler, who is actively seeking a Head of IT Service Operations.

In collaboration with the IT Director, the Head of IT Service Operations will be accountable for the strategic direction and day to day operation of IT Services provided within the organisation, overseeing all infrastructure and application services required to reach business outcomes. This includes design, deployment, implementation, planning, project leadership, system administration and maintenance.


  • Demonstrable experience in a similar role with a specialist focus in IT Service & Operations management, covering Infrastructure and Applications
  • Excellent understanding of ITIL and end-to-end Service Management processes - including Incident, Problem, Change/Transition, and CSI
  • Strong Project Management experience and awareness of Project Methodologies - Prince 2/Agile etc.
  • Proven ability to work effectively with external suppliers and partners to negotiate, deliver and review services required to meet the business needs
  • Experience in multiple sectors (Retail would be preferable)

To find out more please contact on 0207 932 1672.

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