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Head of Infrastructure

  • Job reference: 24121
  • Location: West Midlands
  • Job type: Contract
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £450 - £500 per day

Head of Infrastructure (Global) - West Midlands - 6 Month contract

Our global client is looking for a Head of Infrastructure for a 6-month contract. The Head of Infrastructure is responsible for the overall management of all site, datacentre and cloud IT infrastructures, including backend, network, and front-end technology across a Global secure, regulated estate.

The successful candidate will manage 3rd line resolver groups to manage and close ServiceDesk tickets to SLAs and deliver a managed resource pool to support projects to agreed timescales and quality standards. The successful candidate will have experience in a global role and have managed a team of 30 or more.

Key Experience and Competencies:

  • Extensive and relevant experience in a similar role
  • Significant people management experience
  • Strong technical background in system and network management (Windows AD, TCP/IP…)
  • Effective communication skills (oral and in writing)
  • Strong people skills and leadership
  • Drive/results orientated
  • Comfortable handling business complexity
  • ITIL and other best practice knowledge

Accountabilities:

  • Co-ordinate with local IT teams and other stakeholders to establish and implement system standards.
  • Implement and manage the technical environment for systems to meet current and future requirements. This includes LAN/WAN/ WI Fi, all computer hardware (WINTEL Server) operating system, Telecom and e-mail.
  • Manage third party relationships for service provider partner based on signed SLA or OLA, KPI's and regular performance review.
  • Work with Security colleagues on the definition and design of operational processes concerning systems availability. Regular validation and review of the process (if needed), review test scripts and ensure alignment between test and risk cover by this test.
  • Provide proactive system's infrastructure management improving global systems SLAs.

Due to the global nature of this role it is important that you are willing to work outside of the normal UKworking hours on occasion. Occasional travel to UK & overseas locations will be required as part of this role.

Key terms: Infrastructure, Network, global, datacentre, cloud.

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