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Head of Digital Delivery

  • Location:

    City of London

  • Sector:

    Change and Transformation

  • Job type:


  • Job functions:


  • Salary:

    £100000 - £105000 per annum

  • Contact:

    Jess Deane

  • Contact email:

  • Job ref:


  • Published:

    26 days ago

  • Expiry date:


  • Startdate:


Head of Digital Delivery | Hybrid | London

My clients mission is to be the UK's favourite hotel for value.

With more than a million visits every week to their website and more than eighteen million customers a year, the use of technology is critical to both customer offerings and low-cost operations.

The mission within IT is to ensure innovative technology drives the business forward, through the development of the company's customer-facing and internal technology applications.

The job:

My client needs a highly experienced and skilled technical Head of Digital Delivery to deliver an ambitious Digital programme and transformation of the IT Digital Delivery function. Reporting to the IT Delivery Director, you will be responsible for delivering the strategic digital vision and roadmap, ensuring increasingly efficient and effective delivery of a growing pipeline of digital products and services.

Aligning vision and delivery to corporate objectives and customer needs, you will ensure a well thought-out rationale for developing products and services to meet those objectives and needs efficiently. You will have very robust digital delivery experience, able to get hands on with technical teams, while ensuring you balance your time effectively between strategy, engagement of senior stakeholders, and delivery of multiple digital tracks, ensuring strong and appropriate governance is in place.

Liaising with IT colleagues, stakeholders, business/product owners and SMEs from across the organisation on a frequent basis, this role requires excellent leadership, gravitas, senior stakeholder engagement, control of large and complex budgets, and skillful management of internal and partner teams, ensuring efficient delivery of all digital initiatives and backlog features from inception through business readiness and acceptance to hand-off into operational support.

What they will expect from you:

  • Driven individual with gravitas and a passion for digital delivery.
  • A highly experienced leader and motivator of people.
  • Significant experience managing suppliers and engaging stakeholders to Board level from multiple previous environments
  • Significant experience (6-8 years) managing large, complex, multi-million pound agile digital e-commerce programmes including cloud-based websites and apps integrating to third party systems and cloud data stores.
  • Relevant commercial experience of high volume B2C transactional platforms, with excellent understanding of commercial drivers including revenue/yield and occupancy management.
  • Proven track record of delivering a variety of end-to-end Digital, mobile-first products and services across both Website and Mobile App
  • Extensive experience directly managing agile technical teams, hands-on.
  • Strong record of transforming/transitioning digital delivery functions to a more mature, agile, efficient, automated delivery model.
  • Demonstrable experience managing mixed onshore / offshore, multi-stream digital programmes with a pragmatic approach to refining and improving delivery methodology.
  • Excellent financial control, demand planning and resource management skills.
  • Demonstrable experience of implementing efficient programme governance models
  • Experience of managing offshore delivery teams

A couple other reasons to apply:

  • Competitive salary
  • Holidays - 25 days, plus bank holidays, rising by 1 day for every full calendar year worked, up to a total of 30 days
  • BUPA - Family cover
  • Discretionary bonus scheme - on target of 5%, depending on company EBITDA performance and achievement of personal objectives. Scheme runs January to December and is payable the following March. Must be employed by first working day of July to be eligible for current year bonus
  • Pension scheme- if employee contributes 5% minimum, the company will contribute 8%


Hit apply and I (Jessica Deane) will give you a call to discuss in more detail, from there we will get your CV across to the client, in which we will get feedback in 24 hours and look to set you up the 1st stage interview within the week.