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Head of Design and Transition

  • Job reference: 38559
  • Location: City of London
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £90000 - £110000 per annum + Bonus and benefits

The biggest challenge for the Head of Design and Transition will be building up the relationships needed to manage and coordinate the many stakeholders who play a part in service transition...are you up for the challenge?

What can you expect as Head of Design and Transition?

  • Responsible for ensuring supplier planning and delivery of any new / changed services are aligned to industry best practice (ITIL Service Transition v3).
  • Working with the supplier to ensure all parties have provided appropriate acceptance criteria for new / changed service to be deployed into live.
  • Ensuring operational and service management acceptance criteria are tested successfully prior to deployment of any new / changed services.
  • Acting as the prime interface for the IT department in terms of Acceptance In to Service planning and reporting progress of new / changed services.

What are we looking for in a Head of Design and Transition?

  • Good understanding of ITIL framework and all associated ITIL processes
  • Experience of managing 3rd parties and 3rd party delivered services
  • Ideally have exposure to Dev Ops and Agile.
  • Previous experience as a Team Lead or demonstrable experience in leading virtual teams

If this sounds of interest, please contact lewis.vyse@lafosse.com today.

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