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Head of Delivery - Payments

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Head of Service Delivery (payments) required for a leading payments business based in London. This is an initial six months contract outside IR35 paying up to £800pd.

The Head of Service Delivery leads a team of Implementation Consultants/Project Managers/Project Co-ordinators who are responsible for the implementation and training on the company solutions.

Job Responsibilities

  • Delivery of Customer Projects on time and within budget
  • Establish regular communication of revenue forecasts, backlog management, and major Customer Project progress
  • Serve as a positive, dynamic and innovative leader that displays the best work ethic
  • Hire, manage and develop a team that delivers projects on time, within budget and of the highest consistent quality
  • Drive gross margin in the Services P&L through effective resource management and prudent cost control
  • Provide leadership and guidance to coach, motivate and lead team members to their optimum performance levels and career development
  • Review completed proposals for technical integrity, quantification of risk, and strategic direction prior to presentation to the Customer
  • Establish, develop and maintain deep Customer contacts and working relationships
  • Proactively anticipate problems or opportunities and mobilize colleagues to develop creative and lasting solutions

The successful candidate will have:

  • Experience of working in the payments industry
  • Experience with Enterprise Technologies, that include: application platforms, integration and messaging technologies, and data development tools

  • Proven ability to manage long term, with multiple project tracks and teams

  • Ability to interact with Customers at all levels, and of all industry backgrounds, from the C-level to IT individual contributor

  • Firm understanding of Project Management processes and methodologies

  • Proven ability to manage and set Customer expectations

  • Ability to manage Customer escalations and negotiate resolution

  • Understand core technology concepts: demonstrates competency (or capacity to be successful) in the ability to translate Customer/business requirements into business solutions and successfully position with Customers

  • Strong technology Consulting and/or technology Management experience; direct Project Management experience; Program Management experience; Technology Deployment experience

  • A record of successful delivery of Software applications as an individual team leader and/or manager

  • Must be able to interact with Customers and Partners at a Senior level to drive Product improvements and strengthen business relationships

Please apply for immediate consideration.