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Head of Business Systems

  • Job reference: 25185
  • Location: London
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Other
  • Salary: £80000 - £85000 per annum + package and bonus

Head of Business Systems | £80k - £85k | London based

We are currently working with a prestigious British retail brand based in London. They are currently looking to bring on board a Head of Business Systems. This role has been designed to ensure that the organisations application estate is available, performant, secure and capable of meeting and exceeding the business' current and future needs.


Working closely with the Director of IT and the Head of Service Delivery, the Head of Business Systems is jointly responsible for building and maintaining a positive relationship between IT and the wider business.

As a key part of the IT leadership team, the Head of Business Systems is jointly responsible for understanding, shaping and delivering future IT-driven capability to the business. In order to achieve this, the role holder will need to maintain and develop their market awareness with specific regard to retail trends, technology innovation and its suitability to the brand, compliance obligations (e.g. GDPR) etc.

As the Head of Business Systems, you will ensure timely support of day-to-day business processing needs enabled via the applications and systems estate under their control. Whilst the principal focal point will be the organisations ERP platform (both as-is and to-be), this scope extends to all applications and systems that are in use across the business. This individual must be able to balance workload between in-house and Third-Party resources and manage the ongoing business systems related projects.

You will own the IT demand management process, providing clear guidance and assurance regarding the analysis, design, implementation and support of IT-enabled projects on behalf of the business.

Previous Experience

  • Proven experience of working as a Senior Manager in the IT Industry, within Retail environment
  • A strong understanding of business finance and how the appropriate application of technology directly influences overall company performance
  • Demonstrable expertise in the delivery of business solutions, enhancing the customer experience and supporting and developing capability across all retail channels. Experience must include significant exposure to the implementation, support and development of ERP platforms, ideally Microsoft Dynamics AX
  • Ability to manage and align multiple internal and external parties, potentially with varying objectives
  • Ability to act as a single point of contact for senior business colleagues
  • Proven experience of leading business systems teams and systems delivery teams, including the delivery of one or more significant transformation programmes.
  • Experience in organisational change and transformation management, including the definition of change and mobilising programmes and projects. Exposure to defining/building or providing significant support to a PMO function would be a distinct advantage.
  • Full project lifecycle experience within a variety of delivery methodologies (Waterfall, Agile)
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