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Head of Business Change

  • Job reference: KW - 987
  • Location: Scotland
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Change Management
  • Salary: £70000 - £80000 per annum

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Head of Change & Innovation - Scotland - 18 month FTC. Flex WFH (upto 2 days p/w).

The Head of Change & Innovation must successfully design and manage the implementation of an ambitious programme of change and innovation across the business which is focussed on transforming the delivery of customer services.

Challenging, redesigning and streamlining existing practices to realise a more efficient and responsive customer experience, which recognises emerging technology and innovation which benefits the customer, our staff, and improves operational and financial outcomes.

Tasks:

Design, manage and implement a change management programme for the business which is cross departmental and delivers a step change in customer service.

Lead an innovation team that develops a new operating model, business systems, ICT and people strategy to deliver a new way of operating and places the organisation at the forefront of customer service and technology

Ensure effective collaboration across teams to effect a programme of streamlining and simplification aligned to the customer ethos

Create an environment where staff are empowered and motivated to deliver change, challenge the status quo and seek to improve ways of working and take responsibility to achieve positive outcomes for the customer

Please get in touch for more info - must have delivered a role of similar magnitude before.

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