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Head of Application Services

  • Job reference: 28471
  • Location: Brighton
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £1 per annum

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Position: Head of Application Services

Location: Sussex

Salary: highly competitive remuneration

I am currently working with a leading utility company who are actively seeking a Head of Application Services. The Head of Application Services will be a key member of the Senior IT Leadership team, accountable for building and managing the organisations new Application Team, ensuring delivery of appropriate application service, support and information to all users, including the contractual agreement, transition and ongoing management of application service level agreements (SLAs) in conjunction with IT Service capabilities.

Key Objectives:

  • Build and optimise the utilisation of resources in delivering and supporting the business systems;
  • Oversee provision of end-user application support services in conjunction with IT service-desk and associated technical support services;
  • Manage application team staffing, including resource planning, recruitment, professional development, appraisal and disciplinary actions to provide a resilient and responsive support team that provides the specified service levels to the organisation's users and the required skills for the technical support of the solutions in use;
  • Ensure that the structure of the IT Application Team and skill-sets present within it are appropriate to meet the needs of the business;
  • Manage the operational costs of the IT Applications Team, including the preparation, submission and monitoring of operational budgets that meet prevailing objectives and constraints;
  • Responsible, in conjunction with IT Service, for the implementation and testing of IT/IS systems business continuity to support the organisation's business continuity plans;
  • Work with Information Security to provide adherence to the requirements of the Data Protection Act and other security / Information Governance policies/standards.
  • Ensure that IT/IS systems and stored data are secure against internal and external threats and position effective and appropriate measures for risk management and information security;
  • In conjunction with the business stakeholders and IT Strategy and Architecture team, assess new technologies and systems and their potential value in line with Application Portfolio Management principles.
  • Oversee negotiation and administration of relevant application vendor, outsourced suppliers and consultant service agreements and contracts;

To find out more please contact chris.byrne@lafosse.com on 0207 932 1672.

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