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Graduate - Service Desk Analyst

  • Job reference: DF - 49652
  • Location: City of London
  • Job type: Contract
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £130 - £150 per day

Graduate/Junior - Service Desk Analyst - 6 months - London

A Global News and publishing company are looking for a Junior Service Desk Analyst initial 3-month contract. They need experience in a similar role and excellent communication skills. The successful candidate will answer calls that come directly to the IT Service Desk from internal and external Customers dealing with them in a professional and courteous manner.

Requirements:

  • Ensure support calls are logged, updated and followed through to resolution on the helpdesk system.
  • Experience of support windows environments
  • Account resetting, Password resets
  • At least 1-year experience of 1st Support
  • Mac support advantageous
  • Resolve support incidents on the network, VOIP phones, servers, workstations, printers & mobile devices.
  • To escalate more complex calls to the relevant IT Support member
  • Administration of Active Directory Users and Computers
  • Set-up new starters on the system
  • Carry out day to day maintenance, administration and support on all computer systems as per the daily operations check list.
  • Email server mailbox maintenance including archiving
  • Strong network configuring experience and active directory
  • Hardware and software troubleshooting

If you have the skills required to perform this role, please send your latest CV to David.forster@lafosse.com

Start date: ASAP

Rate: £130 - 150 per day

Duration: 6 months initial

Location: London

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