• Hertfordshire
Job types
  • Permanent
  • Energy & Climate

Up to £0.00 per annum

  • ServiceNow
  • Mid-level
  • Microsoft Azure
Job reference


Global ServiceNow Platform Manager will be responsible for the day-today operation and continuous improvement of ServiceNow platform.

The Global ServiceNow Platform Manager will ideally have the following experience:

Knowledge you will need

  • In-depth knowledge of the ServiceNow platform and it’s capabilities
  • Familiar with common business processes and operating models that are used by core business functions (e.g. HR, Finance, Legal, IT, etc.).
  • Knowledge and experience using the Azure platform (incl. Azure Active Directory)
  • Knowledgeable of the ITIL framework and best practices and IT Service Management processes.
  • Able to write code or scripting (e.g. JavaScript).
  • Knowledgeable of common integration methods & technologies (e.g. RESTful API’s, SOAP, Integration Hub).
  • Good understanding of common project delivery and software development frameworks (e.g. PMP, PRINCE2, DevOps, scrum, agile, waterfall), with hands-on experience working within some of these.

Experience You Have

  • More than 3 years’ hands-on experience administering and managing ServiceNow.
  • Demonstrated experience in directly working with and supporting Human Resources, Information Technology, or a closely related field.
  • Experience with system integrations, API management, and data migration is desirable.
  • Team leader, SME, or similar role within an IT service operations team (direct line management experience desired)
  • Demonstrated ability to operate successfully to tight timescales.
  • Experience in an IT project delivery environment and can provide insight how to improve processes.
  • Experience of supporting complex systems (desired)
  • Projects based businesses

Qualifications You Hold

  • Relevant ServiceNow certifications (incl. CSA)
  • ITIL® v3 or v4 Foundation Certificate in IT Service Management
  • Relevant degree or demonstrable.

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