Accessibility Links

Global Service Desk Manager

  • Job reference: 33307
  • Location: Colchester
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £60000 - £65000 per annum + bonus and benefits

Sorry, this vacancy has now expired.

Please see our job results page to find our current open vacancies or take a look at our Specialisms below and go straight to your area.

BI, Data & Analytics, Change Management, Digital and Development, ERP and CRM Systems, Executive Leadership, Information and Cyber Security, Infrastructure & Cloud Services, Interim Management, Strategy & Architecture, or Work For La Fosse.

 

 

 

 Return to homepage.

Position: Global Service Desk Manager

Location: Colchester

Salary: £60,000 - 65,000 (plus bonus & benefits)

I am currently seeking a Global Service Desk Manager to join a global firm with around 4,500 employees across 29 offices in 20 countries, and annual revenue of c. £1.5 billion.

Key Responsibilities:

  • Managing and leading the IT Service Desk Team across all global locations (circa 25 FTE)
  • Develop and mature the service desk to deliver a proactive approach to ticket management and better utilise tools such as ServiceNow.
  • Maintain a best in class culture and ensure the function performs to agreed service levels.
  • Drive the strategy around self-service support and make recommendations on automation opportunities to ensure the desk is best in class
  • Implement and support change projects that impact the service desk
  • Maintaining team awareness of the broader business conditions and Technology strategy
  • Liaising with the IT Service Managers (ITSM) and other areas of IT Service Delivery to ensure the appropriate level of support is delivered to the region

To find out more please contact chris.byrne@lafosse.com on 0207 932 1672.

Related jobs
FTC - 1st/2nd Line Support -, Windows,, AD, Exchange, Law
  • Contract
  • East London
  • £35000 - £40000 per day + PRO RATA
  • Reference 39107
  • FTC - 1st/2nd Line IT Support Analyst - Windows, AD, Exchange, SCCM, Law A leading Law firm are looking for an IT Support Analyst with excellent communication skills and a good knowledge of the 1st/2nd line technical support stack. Key skills - PCs/Windows/Microsoft/SCCMHelpdesk experience (answering phones/ticket...
Read more
IT Service Desk Analyst (German, Dutch or French speaking)
  • Permanent
  • Bracknell
  • £20000 - £28000 per annum
  • Reference 37163
  • Currently we are looking for a German, French or Dutch speaking IT Service Desk Analyst to join a global retailer in Bracknell. The IT Service Desk Analyst will be an integral member of the support team. You will provide support at 1st line for users, troubleshooting issues across software and hardware...
Read more
Global Director of Infrastructure Services
  • Contract
  • London
  • £800 - £1000 per day
  • Reference 39007
  • One of our leading clients with a huge prescence in the market research world are currently looking for a Global Director of Infrastucture Services on an interim basis. This is an initial 12 month position based mainly from London with some European travel involved (3-5 days business per month)...
Read more