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Global Service Desk Manager

  • Job reference: 33307
  • Location: Colchester
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £60000 - £65000 per annum + bonus and benefits

Position: Global Service Desk Manager

Location: Colchester

Salary: £60,000 - 65,000 (plus bonus & benefits)

I am currently seeking a Global Service Desk Manager to join a global firm with around 4,500 employees across 29 offices in 20 countries, and annual revenue of c. £1.5 billion.

Key Responsibilities:

  • Managing and leading the IT Service Desk Team across all global locations (circa 25 FTE)
  • Develop and mature the service desk to deliver a proactive approach to ticket management and better utilise tools such as ServiceNow.
  • Maintain a best in class culture and ensure the function performs to agreed service levels.
  • Drive the strategy around self-service support and make recommendations on automation opportunities to ensure the desk is best in class
  • Implement and support change projects that impact the service desk
  • Maintaining team awareness of the broader business conditions and Technology strategy
  • Liaising with the IT Service Managers (ITSM) and other areas of IT Service Delivery to ensure the appropriate level of support is delivered to the region

To find out more please contact chris.byrne@lafosse.com on 0207 932 1672.

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