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Global Change and Adoption Manager

  • Job reference: 43751
  • Location: London
  • Job type: Contract
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Change Management
  • Salary: £450 - £475 per day

My client is undegmajor initiative to transform HR through the end to end design and implementation of a future state HR solution including the development of new shared global services, implementing SAP SuccessFactors and ServiceNow, and that delivers a digitally enabled HR function and workplace.

The Global Change Manager will ultimately be responsible for supporting the local Change teams to plan and deliver local Change, Communications and Training activities for their Country or Region


This role will be responsible for working with specific local Change teams. For each market, they will be responsible for working with the local team to:

  • Conduct a local Change Impact Assessment during localisation workshops to identify the high, medium and low impact areas
  • Define and implement a local Change plan, aligned to a global template, to address the identified change hotspots
  • Identify, on-board and manage a local network of Change Advocates and Super Users, building on the existing Business User Group
  • Manage the network with regular meetings and one-to-ones to track activity and provide guidance
  • Tailor the global Training Strategy and Curriculum
  • Tailor global training materials and develop any supplementary materials identified as part of the Change Impact Assessment
  • Conduct train-the-trainer (if necessary) and manage the deployment of local training
  • Develop and cascade local communications collateral, based on key global messages
  • Measure effectiveness of training and communications by collecting feedback and adjust local plan if required
  • Engage with local Internal Communications teams and Learning & Development teams to align with and leverage local approaches
  • Respond to questions and queries, ensuring that responses conform to global guidance
  • Support local project stakeholder management by providing key messages and tracking the frequency of engagements
  • Support local teams to conduct local stakeholder engagement activity, including preparing any relevant materials
  • Support the execution of Change Readiness activity, as defined by the Global team
  • Analyse results and define and implement appropriate change interventions to address any issues

In addition, they will:

  • Contribute to the development of a Global Change Toolkit which will be used as a template to define and deliver local change activities in countries and regions
  • Monitor the progress of local change, communications and training activities and cascading feedback from local leaders and employees to the Global team
  • Identify, manage and escalate resolve risks, issues and dependencies; escalating to the Global Change and Adoption Lead as part of the PMO reporting process


  • Strong track record of defining and delivering change plans to drive business readiness and employee adoption
  • Subject matter knowledge / background in Change Management- experience and knowledge of applying established change frameworks and activities, e.g change impact analysis, stakeholder management, change readiness assessment, building and managing change networks
  • Good grasp of Communications and Training interventions
  • The ability to build effective relationships and influence across all levels of the organisation, especially at senior stakeholder levels
  • Prior project management and planning experience required, with an understanding of wider inter- programme dependencies and risks and mitigating actions
  • Ability to work independently, as well as part of a team, to embrace change at pace and pro-actively in anticipation of change-related hurdles and challenges
  • Ability to work in a complex, fast-paced environment with multiple stakeholders, with the ability to respond to conflicting requirements
  • Experience on SuccessFactors and ServiceNow change programmes is highly desirable
  • An understanding of HR disciplines would be
  • Excellent communication skills, including writing, proofreading, editing and tailoring communications to the audience and channel
  • Ability to present and facilitate meetings confidently
  • Strong Microsoft Excel and PowerPoint skills
  • An understanding of HR disciplines would be desirable
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