La Fosse is working with one of the UK's top global investment firms to help recruit a Senior Support Engineer.
To be responsible for Software distribution and OS deployments across estate globally, act as a technical escalation point for the End User Support team and support our London offices. This post will involve working closely with internal teams, mainly being CloudOps and SecOps, working on such things as Vulnerability management, maintaining Security configuration and compliance for managed devices. You will also work closely with Microsoft and other vendors when and where required.
There are various projects which will need to be undertaken as part of this role such as creating Mac enrolment for MEM, Creating/Configuring AutoPilot deployment process (Task Sequence currently in SCCM) and Deploying Windows 11.
The ideal candidate will be passionate about delivering an exceptional support experience, be highly organised, self-sufficient and have passion to make the experience for employees as smooth as possible. You will form part of a team that is responsible for supporting 450 employees and growing rapidly, managing over 10 global offices in a fast-paced environment.
Location: Finsbury Square - Hybrid
Remuneration: £60,000 - £70,000 + 25% Bonus
Your role as an EUC Engineer
Manage the Endpoint technology environment w.r.to Global Software distribution, optimisation, availability and optimal performance. Manage OS Deployments/Builds through MDT, Tasks Sequence or Auto pilot as applicable.
Manage Software distribution, Patching and Compliance of end points in both Physical and Virtual environments
Application Packaging, creating materials for end-user communications and documentation.
Act as a technical Escalation point for the End User Support Team.
End user support for all offices. Ensure that all tickets are logged and resolved in a timely and effective manner (according to defined SLAs).
Supporting AV systems and Telephony in all offices, where required.
Ideally to be successful as a EUC Engineer
2nd/3rd level support knowledge of AD, Windows 10, iOS, O365, SCCM, Intune/End Point Manager & Autopilot.
Experience in managing Intune environment and administration of an enterprise Tenant.
Excellent troubleshooting skills w.r.to Software, OS deployment failures and Application packaging.
Hands on experience in Deploying Windows Autopilot.
Experience in migrating AD Group Policies to Intune Policies Profiles.
Scripting experience with PowerShell.
Ability to respond timely to end users and resolve issues.
Excellent customer service, high levels of communication and the ability to managing problems through to completion.
Excellent working knowledge of core Microsoft products; Word, Excel, PowerPoint, Outlook, Internet Explorer
Office 365 experience - User Account Management & Troubleshooting
Working knowledge of Windows Server, Microsoft Active Directory and its associated tools.
Experience supporting remote access systems including MFA, Citrix and Windows Terminal Servers and Meraki VPN connections.
Demonstrable commitment to quality, service and problem management.
Knowledge and experience of ITIL
Sound interesting? Please do apply directly for more detail.