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End User Support Consultant

  • Location:

    City of London

  • Sector:

    Cloud, Infrastructure and Services

  • Job type:

    Contract

  • Job functions:

    Service Desk Engineer

  • Salary:

    £210 - £250 per day + Outside IR35

  • Contact:

    Lewis Vyse

  • Contact email:

    lewis.vyse@lafosse.com

  • Job ref:

    1247280332_1667239297

  • Published:

    about 1 month ago

  • Expiry date:

    2022-12-12

Your role is brand new to the business and lands in an extremely modern FinTech environment. Your scope spans across hardware, software, IT Support, and software applications - it very much suits an allrounder!

Location: City of London (Hybrid)

Remuneration: up to £250 per day (Outside IR35 - 6 months)

Your role as End User Support Consultant

  • Excellent employee/end user-facing skills.
  • Strong analytical skills with demonstrated problem-solving ability.
  • Previous experience in which high levels of initiative, judgement, and tact have been demonstrated.
  • Manage purchases, returns and maintenance of the hardware and other equipment needed in a fast-escalating remote-first company.
  • Have your assets inventory and storage room tidy and up to date.
  • Hand over assets to new joiners and manage the return of the leavers in sync with People Ops.
  • Welcome your colleagues in person or remote and help them to get them up to speed in terms of access, tools and security configurations.
  • Improve and propose improvements to our existing back-office processes.
  • Deliver IT services including SaaS to the different teams.
  • Manage endpoint protection with a risk-based approach depending on context and use cases.

Ideally as End User Support Consultant you will;

  • Held an identical support role within a fast-paced environment (ideally <1000 users).
  • Confident providing 1st - 3rd line support
  • Linux and MAC OS experience.
  • Confident both onboarding and off-boarding users.
  • Able to work with cross-functional teams.

Sound interesting? Please do get in touch for further detail.