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Development Support Analyst (3rd Line Support)

  • Location:

    City of London

  • Sector:

    Cloud, Infrastructure and Services

  • Job type:


  • Job functions:

    IT Services

  • Salary:

    £65000 - £75000 per annum

  • Contact:

    Jordan Connery

  • Contact email:

  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


  • Startdate:


Hi All, I'm on the lookout for a Development Support Analyst with a 3rd line support background to join an established and growing FinTech in C. London.

Salary: Up to £75,000 (depending on experience)

Location: C. London

Working Style: Flexible (2 days in office per week)

The Role

The Development Support team act as third line support for all internally developed applications.

Working to an agile method within the cross-functional Development teams, working alongside Application Support, Technologists and Development teams to support, test & improve reliability for all internally developed applications.


  • Diagnose and troubleshoot any trading and risk queries escalated from the Application Support team
  • Identify possible development bugs and liaise with development and testing teams to raise and track known issues.
  • Liaise between Application Support, DevOps and Development teams to suggest improvements, create processes and automate manual tasks where possible.
  • Ensure Application Support team has the knowledge and documentation to support internal applications.
  • Follow the development process and cross-functional teams to ensure team is aware of all upcoming application releases.
  • Provide 3rd Line support for all Platforms developed to both internal and external client base.
  • New system analysis and implementation.
  • Liaison between technology dept. and business groups to communicate system changes.

Skills & Requirements

  • AWS and Azure skills are highly desirable.
  • Comfortable being approached by and liaise with Business sponsors.
  • Experience of exchange connectivity, troubleshooting multicast and complex network problems.
  • Background in Windows, Linux/Unix OS, including SQL & Oracle database architecture.
  • Good T-SQL and PL-SQL abilities.