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Desktop Support Analyst

  • Location:

    City of London

  • Sector:

    Service Delivery

  • Job type:

    Permanent

  • Job functions:

    IT Service Management

  • Salary:

    £40000 - £50000 per annum + Bonus + benefits

  • Contact:

    Lewis Vyse

  • Contact email:

    lewis.vyse@lafosse.com

  • Job ref:

    47280_1641493852

  • Published:

    13 days ago

  • Expiry date:

    2022-01-17

  • Startdate:

    ASAP

Your role is newly created and will be joining a global investment firm, you will have a clear path for you to progress your career in the same fashion as other teams' members have.

No technologies are off-limits, and your primary responsibility is to provide user support and customer service on company supported computer applications and platforms in the London office.

Location: City of London (Hybrid model)

Remuneration: up to £50,000 + bonus + 9% pension + 27 days holiday

Your role as Desktop Support Analyst

  • Ensure that all tickets are logged and resolved in a timely and effective manner (according to defined SLAs).
  • Determining and executing the appropriate technical response to customer issues. Evaluating problems and requests and selecting the most appropriate solution within corporate guidelines.
  • You'll gain exposure to Windows Server, AD, Office 365 and Microsoft Suite.

Ideally to be successful as Desktop Support Analyst

  • You will have held an identical support role for 2+ years.
  • Confident with 2nd Line Support and eagerness to progress technical capabilities.
  • Experience with Office365 and Windows Server
  • Problem solving and decision making in complex environments and clearly enthusiastic about technology.
  • Understanding of ITSM and ideally ITIL certification (not essential).

Sound interesting? Please do apply directly for more detail.