Desktop Engineer x2

IT Desktop Engineer – Windows 11 Upgrade Deployment

Location: Leicester (Full-time, 5 days/week)

Contract Type: Full-time, 3-month contract

Start Date: ASAP

Overview:

We are seeking an experienced Desktop Engineer to support a large-scale Windows 10 to Windows 11 upgrade project based at Carlton Park. This role involves deploying new hardware and providing user-facing support to approximately 500 users in Leicester and surrounding areas. Contractors will operate under the guidance of the End User Computing (EUC) team to ensure a smooth transition and high-quality service delivery.

Key Responsibilities:

• Support the hardware refresh program by provisioning and deploying Windows 11 laptops.
• Coordinate the replacement process, including:
• Issuing temporary laptops to users
• Receiving and decommissioning old devices
• Imaging and configuring new Windows 11 laptops
• Redeploying fully provisioned devices to end-users
• Manage an ongoing rolling replacement schedule of 20 laptops in circulation.
• Engage with users in a Tech Bar-style setup, providing hands-on support and troubleshooting as needed.
• Strive to complete the maximum number of upgrades before the October deadline.

Essential Skills & Experience:

• Proven experience with Windows 11 deployments and hardware refreshes.
• Strong skills in laptop imaging and configuration.
• Demonstrated ability to provide user-facing IT support in a fast-paced environment.
• Experience working in a Tech Bar or similar walk-up support model is highly desirable.
• Excellent communication and interpersonal skills.

This is a great opportunity to be part of a high-impact project with a dedicated team. This is an opportunity to be hands-on with the latest technologies while working in a professional and supportive environment. If this sounds like you, please apply below.