Desktop Engineer - London - £32,000 - £35,000
This role presents an opportunity for a Desktop Engineer to join a Software Company based in Central London. The IT Support Analyst will be responsible for resolving any IT-related faults quickly and efficiently in-line with business and management agreed timelines, which includes a broad range of queries, incidents, and requests.
Skills and Knowledge
Act as first-line support for all Internal related IT Incidents
Providing effective IT support services across all company employees both onsite and remotely to ensure that all incidents are closed within pre-defined timeframes.
Ensure that all installations completed in a timely and professional fashion ensuring deadlines are achieved or exceeded
Working with internal teams to ensure operational and service excellence delivered and maintain main responsibilities.
Maintain all internal infrastructure and cloud provided solutions including, Office 365 Solutions and related applications.
Escalate IT issues within the team where necessary, setting up and configuring new laptops, installing authorized software to laptops
Outstanding customer relationship skills with the ability to understand requirements and suggest timely solutions
Demonstratable experience in setting up, managing and support PC hardware and software
Solid technical background with hands on experience with Microsoft on premise and cloud hosted solutions
Experience in managing Active Directory at a first line support level
Familiarity with software and hardware deployment tools