Desktop Engineer - London - £30,000 - £40,000
This role presents an opportunity for a Desktop Engineer to join an Insurance Company based in London. The Desktop Engineers will work as a part of the Service Operations Team and provide desktop support to colleagues.
Skills and Knowledge
- Excellent written and verbal communication skills
- Excellent knowledge of Microsoft products including Windows 10 and Office365
- Excellent knowledge of Active Directory
- Identify potential changes and system improvements and drive continuous improvement
- Self-motivated and proactive
- Excellent time management skills
- Excellent problem-solving abilities
- A commitment to ongoing training
- Works well as part of a team but also excellent at using own initiative
- Excellent customer service skills
Experience
- Experience of working with mobile devices
- Able identify, log and resolve technical problems with software applications
- Knowledge of SCCM and use of in a Desktop environment
- Knowledge of PowerShell
- Knowledge of ServiceNow (Incident, Request & Problem)
- Excellent knowledge of video conferencing systems inc Microsoft Teams
- Excellent knowledge of Exchange
- Have a knowledge of Apple devices (iPad and iPhones)
- Be able to dismantle and rebuild a desktop and laptop
- Good knowledge and previous experience of CRM systems
- Experience of remote worker support
- Previous experience of working in a fast-paced customer service environment
