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Desktop Engineer

  • Location:

    Belfast

  • Sector:

    Change and Transformation

  • Job type:

    Permanent

  • Job functions:

    Systems Analyst, IT Support, Support Analyst, Systems Engineer, IT Services

  • Salary:

    £30000 - £40000 per annum

  • Contact:

    Taslima Banglawala

  • Contact email:

    taslima.banglawala@lafosse.com

  • Job ref:

    81005_1659005009

  • Published:

    22 days ago

  • Expiry date:

    2022-09-08

  • Startdate:

    ASAP

Desktop Engineer - Belfast - £30,000 - £40,000

This role presents an opportunity for a Desktop Engineer to join an Insurance Company based in Belfast. Desktop Engineers will work as a part of the Service Operations Team and provide desktop support to colleagues.

Skills and Knowledge

  • Excellent written and verbal communication skills
  • Excellent knowledge of Microsoft products including Windows 10 and Office365
  • Excellent knowledge of Active Directory
  • Identify potential changes and system improvements and drive continuous improvement
  • Self-motivated and proactive
  • Excellent time management skills
  • Excellent problem-solving abilities
  • A commitment to ongoing training
  • Works well as part of a team but also excellent at using own initiative
  • Excellent customer service skills

Experience

  • Experience of working with mobile devices
  • Able identify, log and resolve technical problems with software applications
  • Knowledge of SCCM and use of in a Desktop environment
  • Knowledge of PowerShell
  • Knowledge of ServiceNow (Incident, Request & Problem)
  • Excellent knowledge of video conferencing systems inc Microsoft Teams
  • Excellent knowledge of Exchange
  • Have a knowledge of Apple devices (iPad and iPhones)
  • Be able to dismantle and rebuild a desktop and laptop
  • Good knowledge and previous experience of CRM systems
  • Experience of remote worker support
  • Previous experience of working in a fast-paced customer service environment