Regions
Location
  • City of London, London
Job types
  • Contract
Industry
  • Financial Services 
  • FinTech & Payments 
Salary

£500 - £600 per day + Outside IR35

Functions
  • Change Manager
Seniority
  • Leadership
  • Senior
Technologies
  • Microsoft Dynamics 365
Posted

1 week ago

Job reference

BBBH109309_1738665524

Benefits

Outside IR35

Job Benefits: Outside IR35

We are seeking an experienced D365 CE Change Manager to lead the change, communication, and training strategy for a CRM 2011 upgrade to Dynamics 365 CE Online. The role focuses on ensuring a smooth transition by integrating the old and new systems, driving user adoption, and preparing the business for long-term success.

Key Responsibilities:

  • Develop and execute a Change Management strategy for the CRM 2011 to D365 CE Online migration.
  • Lead stakeholder engagement, managing business expectations and readiness.
  • Oversee the integration from the legacy CRM to D365 CE Online, identifying risks and ensuring smooth data and process transitions.
  • Analyse business processes, communications, and training needs, ensuring clear change impact assessments.
  • Create and implement cutover strategies, ensuring minimal disruption during the transition.
  • Define long-term adoption plans, including training, support, and future scalability considerations.
  • Ensure alignment with business objectives and regulatory requirements, particularly within financial services.
  • Work closely with the project and IT teams, ensuring system change impacts are understood and managed effectively.

Key Skills & Experience:

  • Proven experience as a Change Lead for multiple D365 CE/CRM projects (minimum 3 full-cycle projects).
  • Strong background in system change, migrations, and integrations.
  • Expertise in change strategy, stakeholder management, training, and communications.
  • Experience with cutover planning and post-go-live support.
  • Financial services experience is highly desirable.
  • Familiarity with Prosci, ADKAR, or other Change Management frameworks.
  • Excellent leadership, communication, and facilitation skills.

Preferred Qualifications:

  • Change Management certification (e.g., Prosci, APMG).
  • Experience working in financial services or banking sector.

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