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Customer Success Manager

  • Job reference: 41399
  • Location: London
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Sales and Marketing
  • Salary: £50000 - £70000 per annum

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Using the power of AI to help brands measure their creative at scale, our client have taught computers to read human emotions and track their attention levels, this enables marketers to transform the impact of their content and in turn make more informed media decisions.

The Role:

As a Customer Success Manager, your main responsibility is the strategic management of key accounts. Your main goal is growing existing business, you will be the internal 'voice of the customer' and proactively help shape and direct new product and/or R&D initiatives. Cross collaboration will be at the forefront of your mind and you will help tune customer-facing teams to deliver the best interpretation of our products to all customers.

You will be directly reporting to the Customer Support Team Lead, ensuring that the team delivers the projects and adheres to the relevant processes and KPIs. To succeed in this position, you need to be very detailed and technology-orientated as well as being able to manage several tasks at once in order to ensure that communication is smooth between different parties.

You will be responsible for:

  • Own (and stratgically manage) relationships with key customers - set onboarding programs, build usage tracking and reporting systems, develop and execute strategies to grow these relationships.
  • Manage revenue growth goals for assigned accounts
  • Master a deep understanding of customer needs and partner with internal departments to ensure successful outcomes with all client deliverables
  • Define and refine the way in which customer facing teams (Support/Success/Sales) interpret data for customers.
  • Cross-Collaborate with teams internally in order to develop new products, help communicate these to clients e.t.c

The right Customer Success Manager will have:

  • Clear understanding of market needs
  • Ability to interpret and present data in a compelling way with a good analytical mind and clear communication
  • Good Time Management Skills
  • Good technical understanding
  • 4-7 years in a similar role

If this fits with your experience please get in touch - jemma.melton@lafosse.com

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