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Customer Insight Manager

  • Job reference: 25501
  • Location: London
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: BI, Data & Analytics
  • Salary: £55000 - £65000 per annum

The company:

You will be joining a luxury retail company based in Central London. The position of is to coordinate and perform complex analytical activities either with internal or external resources within the Customer Insight Team which is responsible for generating value to the brand through the recommendation of actions based on understanding our customers, market and business performance.

The role:

Customer Insight is responsible for generating value to the brand through the recommendation of actions based on understanding our customers, market and business performance.

The position of CRM Customer Insight Team Leader is to perform as a strategic consultant for the business stakeholders, generating actionable recommendations based on customer and market analysis. Commercial thinking is a desired competency as a wider understanding of how their recommendations impact strategic and tactical decisions is required.

  • To provide insight analysis and to mentor the Customer Insight analysts in order to develop customers behaviour understanding
  • To support the Customer Insight Lead Manager on budget, forecast and ad hoc analysis.
  • To share business intelligence in a way that can drive and refine the marketing and sales teams' actions and help them achieve their goals while maximising the customer experience

Role requirements:

  • Good knowledge of SQL Server, SAS, CRM, Excel and Power Point are mandatory.
  • Other data science programming languages would be a bonus.
  • Statistics, Economics, Maths, IT or similar background is preferred.
  • Post-graduation degree in business or marketing would be a bonus.
  • To implement market analysis and Harrods relative position against competitors, taking into consideration market share and trends on luxury market.

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