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Continuous Improvement Manager

  • Location:

    Kings Hill

  • Sector:

    IT Architecture & Strategy

  • Job type:


  • Job functions:

    Senior, IT Service Management, IT Services

  • Salary:

    £50000 - £55000 per annum

  • Contact:

    Kieran Daly

  • Contact email:

  • Job ref:


  • Published:

    21 days ago

  • Expiry date:


  • Startdate:


La Fosse is working with a business solutions specialist to help recruit a Continuous Improvement Manager.

Our client have gone through a major transition for the last few years due to them merging with a much larger group, making them a world wide organisation - due to this growth, they are now looking for a CSI Manager to come on board to focus purely on the end user and the services being provided to them.

You will come in and have a high level of autonomy & there's no red tape because it's a brand-new role.

Location: Kent - Kings hill - Hybrid Model - 1/2 days in the office a week

Remuneration: £50,000 - £55,000, 3-5% bonus, 12% pension, 25 days + BH

Your role as a Continuous Improvement Manager

  • An exceptional continuous improvement manager will understand the latest management methodologies and embody top leadership principles and styles in their management duties.

  • Analysing company processes and procedures.

  • Developing process enhancement strategies.

  • Investigating shortfalls, issues, and complaints in current business processes.

  • Collaborating with other stakeholders to enhance productivity and staff satisfaction.

  • Staying up-to-date with developments in management and process optimization.

Ideally to be successful as a Continuous Improvement Manager

  • Substantial experience of completing assessment and analysis of major incidents and resolutions

  • Experience of resolving time critical situations

  • Proficient in customer service techniques for ensuring that full account is taken of customers' real and stated needs in the delivery of IT services

  • Comprehensive understanding of the ITIL Service Operation process and procedures

  • Proficient in the functional structure of internal business functions and other organisations; their mission, objectives, strategies and critical success factors.

Sound interesting? Please do apply directly for more detail.