La Fosse is working with a business solutions specialist to help recruit a Continuous Improvement Manager.
Our client have gone through a major transition for the last few years due to them merging with a much larger group, making them a world wide organisation - due to this growth, they are now looking for a CSI Manager to come on board to focus purely on the end user and the services being provided to them.
You will come in and have a high level of autonomy & there's no red tape because it's a brand-new role.
Location: Kent - Kings hill - Hybrid Model - 1/2 days in the office a week
Remuneration: £50,000 - £55,000, 3-5% bonus, 12% pension, 25 days + BH
Your role as a Continuous Improvement Manager
An exceptional continuous improvement manager will understand the latest management methodologies and embody top leadership principles and styles in their management duties.
Analysing company processes and procedures.
Developing process enhancement strategies.
Investigating shortfalls, issues, and complaints in current business processes.
Collaborating with other stakeholders to enhance productivity and staff satisfaction.
Staying up-to-date with developments in management and process optimization.
Ideally to be successful as a Continuous Improvement Manager
Substantial experience of completing assessment and analysis of major incidents and resolutions
Experience of resolving time critical situations
Proficient in customer service techniques for ensuring that full account is taken of customers' real and stated needs in the delivery of IT services
Comprehensive understanding of the ITIL Service Operation process and procedures
Proficient in the functional structure of internal business functions and other organisations; their mission, objectives, strategies and critical success factors.
Sound interesting? Please do apply directly for more detail.